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Café Royal data protection regulations.

Protection and confidentiality of your data are extremely important to us.

1. Information on data protection

Café Royal warrants to comply with the provisions of the UK data protection law and the relevant legal regulations with respect to the collection, processing and use of personal data.

Our website can be used without the provision of personal data. Any specific exceptions that may apply to individual services provided on our website are explained separately below.

Your personal data (e.g. name, address, e-mail) are processed by us only in accordance with the provisions of the applicable data protection law. Personal data are those that can be clearly assigned to a specific individual. The regulations below inform you of the type, scope and purpose of the collection, use and processing of personal data by Delica AG, Hafenstrasse 120, 4127 Birsfelden, Switzerland – hereinafter referred to as “Delica”.

Customer data obtained in the course of order processing are used exclusively for performing these transactions. Data are forwarded to partner companies only when necessary for the proper performance of services (order processing). The customer agrees to such use of his data.

We would like to point out that the Internet-based transfer of data involves security vulnerabilities that make it impossible to ensure end-to-end protection against access by third parties.

2. Intellectual property and other rights

Delica AG is the owner and operator of this website. All brands, names, titles, logos, images, designs, texts and other materials used on this website belong to a legal entity of Delica, a contracting party thereof or a specified third party. No rights (rights of use, intellectual property rights, etc.) are acquired by accessing, downloading or copying pages. The (complete or partial) reproduction, transmission (electronically or by other means), modification, linking or use of the portal for public or commercial purposes is prohibited without prior written consent.

Brands, names, titles, logos, images, designs, texts and other proprietary materials that belong to third parties are explicitly designated as such.

3. Exclusion of liability

Delica AG excludes all liability (including negligence) arising from access to or the inability to access the site or any of its elements and from use of the website. Access to the site, its use and the saving or archiving of the transmitted data is not guaranteed.

The website contains links to websites of third parties. These websites are not operated or monitored by Delica. Delica AG will not be held responsible for the content of and compliance with statutory data protection provisions by the operators of linked pages.

4. Data transfer via the Internet

The Internet is an open network accessible to everyone and, therefore, is not generally a safe environment. Although individual data packets are in principle transmitted in encrypted form, this does not apply to the sender and the receiver. Furthermore, it is possible that data may be transferred to other countries and therefore to a country with a lower data protection level than Switzerland, even if the sender and recipient are in Switzerland. Delica AG accepts no liability for the security of data during transmission via the Internet.

5. Location of infrastructure and cross-border transfer of data

The infrastructure of the website www.cafe-royal.com and thus its physical operation is performed by the company SysEleven in Berlin (Germany) on behalf of Delica AG. All data of the website are provided to you as the user of the website from the infrastructure location of SysEleven AG in Germany. For that purpose, data are transferred across national borders, if necessary. This also applies to your personal data that is required for the delivery of services, such as an order via the website. These personal data are used on the infrastructure exclusively for that purpose and the infrastructure operator does not use them for his own purposes.
No personal data are saved by third-party providers. Consequently, no personal data are transferred to the USA. All anonymised data collected by third-party providers are listed below.

6. Registration function

We offer you the opportunity to register on our website. The data you enter in the registration form on the input screen are collected and saved exclusively for the use of our offer. When you register on our website, your IP address and the date and time of your registration are saved. This provides us with protection in the event that your data are misused by a third party and used to register on our website without your knowledge. No data are passed on to any third parties without a legal basis. What is more, no comparison is made between data obtained in this way and data that may be obtained through other components of our website.

7. Newsletter

We offer you the opportunity to subscribe to our newsletter on our website. We use this newsletter to inform you about our offer at regular intervals. You will need a valid e-mail address to receive this newsletter. When you subscribe to our newsletter, we will save your IP address and the date and time of your registration. This provides us with protection in the event that your data are misused by a third party and used to subscribe to our newsletter without your knowledge. No further data will be recorded by us. The data obtained in this way will be used exclusively to provide you with our newsletter. No data are passed on to any third parties. What is more, no comparison is made between data obtained in this way and data that may be obtained through other components of our website. You may cancel your subscription to this newsletter at any time. Please refer to the confirmation e-mail and each individual newsletter for details.

8. Contact options

On our website we offer you the opportunity to contact us via e-mail and/or using a contact form. In this event, the details provided by the user will be saved for the purpose of processing the communication. No data are passed on to any third parties. What is more, no comparison is made between data obtained in this way and data that may be obtained through other components of our website.

9. Data security

During order processing, your personal data is transmitted via the Internet using SSL technology with up to 128-bit encryption. We protect our website and other systems through technical and organisational measures against loss, damage, access, alteration or distribution of your data by unauthorised persons. Access to your customer account is possible only after entering your personal password. You should always keep your access information confidential and close the browser window when you have finished using our website, especially if you share the computer with others.

10. Access data/server log files

We or our infrastructure partner collect data on each access to the product range (in the form of server log files). Access data include:

  • Name of the visited website
  • File
  • Date and time of the visit
  • Volume of data transmitted
  • Protocol on successfully processed request
  • Browser type and version
  • Operating system of the user
  • Referrer URL (the previously visited website)
  • IP address and inquiring provider

Our infrastructure partner uses the protocol data only for statistical analyses for the purpose of operation, security and for optimising the products and services offered. We reserve the right, however, to subsequently check the protocol data if there is reasonable ground of unlawful use based on concrete evidence.

11. Use of cookies

Café Royal uses cookies in order to offer you a buying experience best tailored to your needs and to provide you with the best possible service. In order to protect your data and prevent any loss of information, Café Royal takes appropriate organisational and technical measures.

What is a cookie?

A cookie is a small text file that is saved on your computer when you visit a website. This text file stores information that can be read by the website on your subsequent visits. Some cookies are necessary for the proper functioning of the site (e.g. a cookie allows to link the shopping basket created by you to its storage on our servers). Other cookies are advantageous for the visitor so that you do not have to enter the same information each time you revisit the website. In order to protect your personal data and to prevent any loss of information or unlawful behaviour, Café Royal takes appropriate organisational and technical measures.

Are there any cookies of third-party providers (third-party cookies)?

Café Royal enlists the services of some advertising partners who help to make the products offered on the Internet and the websites more interesting to you. That is why cookies of partner companies are saved on your hard disk as well when you visit the websites. These are temporary or permanent cookies that delete themselves automatically after the specified period of time. These temporary or permanent cookies (lifespan 14 days to 10 years) are saved on your hard disk and delete themselves after the specified period of time. The cookies of our partner companies do not contain any personal data, either. Pseudonymity is ensured as data are only collected under a user ID. These data include information about which products were looked at, whether something was purchased, which products were searched, etc. In this process, some of our advertising partners not only collect information about the websites you have visited, but also about the pages you have viewed before or which products you have shown interest in, for instance, in order to be able to deliver advertising to you that best reflects your interests. These pseudonymous and anonymised data will not be linked to your personal data at any time. They exclusively serve the purpose of enabling our advertising partners to target you with advertising that might actually interest you.

The following third-party cookies are used:

  • Google Analytics
  • Google Analytics Remarketing with DoubleClick
  • Google AdWords (conversion tracking)
  • Google AdWords Remarketing
  • DoubleClick
  • Facebook Remarketing

Remarketing/retargeting

Our website uses remarketing/retargeting technologies. We use these technologies in order to make the product range offered on the Internet more interesting to you. This technology allows us to target Internet users who showed interest for our shop and our products with advertisements on the websites of our partners. We are convinced that the display of personalised interest-based advertising is generally more interesting to the Internet user than advertising that does not have such a personal connection. The display of these advertisements on the pages of our partners is based on a cookie technology and an analysis of previous user behaviour. This form of advertising is done on an entirely pseudonymous basis. No personal data are saved and user profiles are not linked to you personal data, either.
In order to protect your personal data and to prevent any loss of information or unlawful behaviour, appropriate organisational and technical measures are taken.

How can I delete cookies?

If you want to delete cookies, you can manage that via the cookie settings of your browser.

How can I disable cookies?

If you want to surf permanently without cookies, you can manage that via the cookie settings of your browser.

12. Use of Google AdWords

This website uses the remarketing technology of Google. This technology allows third-party providers, including Google, to readdress users who already visited our website and showed interest in our products with targeted advertising on our offers. Third-party providers use saved permanent or persistent cookies based on the user’s previous visits to this website for displaying advertising. Cookies are small text files that are saved on the user’s computer.

If you do not want to receive interest-based advertising, you can disable the use of cookies by Google for that purpose by visiting the Opt-out website for Google Ads. Alternatively, users can disable the use of cookies of third-party providers by visiting the Opt-out website of the Network Advertising Initiative

13. Use of Google Analytics

Google Analytics is a web analytics service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files saved on your computer and enable an analysis of the use of our offer by Google. The information generated by the cookie about your use of our website (including your IP address) will be transferred to Google on a server in the United States and stored there. We would like to point out that on this website, Google Analytics has been extended with the code “gat._anonymizeIp (); ” to guarantee anonymous collection of IP addresses (IP masking). As per our request, only a shortened form of your IP address is collected by Google – this ensures anonymisation and does not reveal your identity. If you enable IP anonymisation on this website, your IP address is shortened by Google before you access this site within the member states of the European Union or in countries which are contracting parties to the agreement on the European Economic Area. Only in exceptional cases, the full IP address will be transferred to a Google server in the United States and shortened there. Furthermore, Google complies with the data protection regulations of the “US Safe Harbor” agreement and is registered with the “Safe Harbor” programme of the Department of Commerce of the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports for us on website activity and providing us with other services relating to website use and internet use. The IP address transferred by your browser will not be associated with any other data held by Google. This data will only be passed on to third parties on the basis of statutory regulations or within order data processing. In no case, Google will link your data with any other data held by Google.

By using our website, you agree to the processing of the data collected about you by Google in the manner described above and for the purpose designated before. You may prevent cookies from being saved via the appropriate setting in your browser software; we would like to point out, however, that in this case you may not be able to use all of the functions of our website to their full extent. Furthermore, you may avoid that Google collects and processes any data created by the cookie and related to your use of the website (including your IP-address) by downloading and installing the browser plug-in available under the following link (http://tools.google.com/dlpage/gaoptout?hl=en).
Detailed information on Google Analytics and data protection can be found at http://tools.google.com and http://www.google.com/analytics.

Café Royal uses a Google Analytics function that is based on Google Display Advertising (e.g. remarketing, report on impressions in the Google Display Network, integrated DoubleClick campaign managers or reports on demographic characteristics and interests in Google Analytics). Visitors can deactivate the Google Analytics functions for display advertisements and the display network ads via this link: Ads Settings.

14. Use of Facebook remarketing/retargeting

Remarketing tags of the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA are integrated on our website. If you visit our website and its pages, a direct connection will be established between your browser and the Facebook server in the USA through remarketing tags. As a result, Facebook obtains the information that you, with your IP address, have visited our site. In this way, and by using cookies, Facebook is able to associate the visit to our website with your user account – provided that you are logged in simultaneously on facebook.com in the same browser or you have not deleted the cookies in the browser after logging out from Facebook. The information obtained this way will be used for the display of Facebook ads. Please note that, as the provider of the website, we have no knowledge of the content of the data that is transmitted nor how the data is used by Facebook. For further information please see Facebook’s privacy policy at https://en-gb.facebook.com/about/privacy/. If you do not want your data to be collected via Custom Audiences, you may deactivate Custom Audiences here https://www.facebook.com/ads/website_custom_audiences/.

15. Use of your personal data for promotional purposes

In addition to using your details to process your purchase on www.cafe-royal.com, we also use them to inform you about particular products or marketing campaigns and to recommend products or services that may be of interest to you. You may at any time refuse to allow your personal data to be used for promotional purposes, either for all or just for specific activities. If you do so, there will be no cost other than that for submitting the information, charged at the basic rates. You can simply send us a corresponding written message to the contact points shown (for example by e-mail, fax or letter).

16. Right to object

You may, of course, at any time object to the use of data for advertising purposes and the receipt of the newsletter or withdraw your consent with effect for the future. We will then no longer send you any promotional e-mails or newsletters. Please contact the person in charge for data protection issues named below.

17. Contact person for data protection issues

In case of questions regarding the collection, processing or use of your personal data, and for information, revision, blocking or deletion of data or the withdrawal of any consent granted, please contact:

E-mail:
info@cafe-royal.com

Telephone:
You may contact our customer service for queries and complaints on workdays from 8.00 a.m. to 5.00 p.m. You can find the telephone number under Contact.

Responsible entity:
Delica AG, Online, Hafenstrasse 120, 4127 Birsfelden, Switzerland

as of July 2017