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CAFE ROYAL UK PRIZE PROMOTION TERMS AND CONDITIONS

AUSTRALIA, CITY TRIPS, ROBBIE WILLIAMS

 

1. The Promoter

The promoter is:

Delica AG

Hafenstrasse 120

P.O. Box

4127 Birsfelden

Switzerland

Telephone: 00 800 00 32 00 23

E-mail address: info@cafe-royal.com

 

2. The promotion

2.1 The title of the promotion is “Find and collect the codes”.

2.2 The objective of the promotion is to use codes to participate in various prize draws. Each code entitles you to participate in the prize draw for the main prize, a trip to Australia, and for a selection of additional optional prizes as long as they are available. The additional prizes are a city trips for two to London, Paris, Berlin, Vienna or Zurich including two tickets for Robbie Williams' The Heavy Entertainment Show Tour 2017, and further Robbie Williams tickets in London or Manchester.

 

3. How to enter

3.1. Promotion entrants are described in these terms as "entrants", "participants" or "you".

3.2. The promotion will run from 15:00 Central European Time (CET) on 8 May 2017 (the "Opening Date") to:

3.2.1. City trips;

- 11.59pm CET on 28 May 2017 for the London city trip

- 11.59pm CET on 4 June 2017 for the Paris city trip

- 11.59pm CET on 2 July 2017 for the Berlin city trip

- 11.59pm CET on 27 July 2017 for the Vienna city trip

- 11.59pm CET on 10 August 2017 for the Zurich city trip

3.2.2. Robbie Williams tickets;

- 11:59pm CET on 14 May 2017 (Manchester Etihad Stadium)

- 11:59pm CET on 28 May 2017 (London Olympic Park Stadium)

3.2.3. 11.59pm CET on 17 September 2017 for the trip to Australia; each the "Closing Date".

3.3. All promotion entries must be received by the Promoter by no later than the times listed in section 3.2. on the applicable Closing Date. All promotion entries received after the applicable Closing Date are automatically disqualified.

3.4. To enter the promotion:

3.4.1. you must obtain a code from various outlets as below:

- On various pages of the www.cafe-royal.com website;

- In the newsletter of Café Royal (you can subscribe at www.cafe-royal.com);

- On Facebook at https://www.facebook.com/caferoyal and the corresponding UK Facebook page;

- On Instagram at https://www.instagram.com/caferoyal_international or https://www.instagram.com/caferoyal_france

- In online and offline Café Royal marketing materials

- On the inside of the packaging for the Café Royal Limited Edition Agent’s Choice Espresso No. 1/No. 2 coffee available for purchase at the Café Royal online shop

Additional codes, other than VIP codes, may also be requested at no charge via email and via postal service. Please email your enquiry to online@delica.ch or via post to Delica AG, Café Royal Online Wettbewerb, Postfach, Hafenstrasse 120, 4127 Birsfelden, Switzerland.

3.4.2. You enter the code on the promotion website at www.cafe-royal.com/code. Upon successful code validation you will be directed to the prize selection page. In order to participate and select the desired prize, you will have to register a user profile at www.cafe-royal.com or use an existing login if you have one. Once you have accepted the terms and conditions of participation, you can select an additional prize for each code used as well as being entered automatically in the draw for the main prize, a trip to Australia. Participants may also enter the draw for the main prize without selecting an additional prize.

3.5. There is no limit on the number of entries you may make.

3.6. No purchase necessary and there is no charge to register for use of the website but entrants will need internet access.

3.7. The Promoter will not accept:

3.7.1. responsibility for promotion entries that are lost, mislaid, damaged or delayed in transit, regardless of cause, including, for example, as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind; or

3.7.2. proof of posting or transmission as proof of receipt of entry to the promotion.

3.8. By submitting a promotion entry, you are agreeing to be bound by these terms and conditions.

3.9. For help with entries, please contact the consumer helpline on 00 800 00 32 00 23 or see www.cafe-royal.com.

3.10. Please see www.cafe-royal.com for a copy of these promotion terms and conditions.

3.11. Winners will be randomly selected via a computerised system producing random results. All tickets are subject to availability, at the concert venue’s discretion and subject to the relevant conditions of entry.

 

4. Eligibility

4.1. The promotion is only open to all residents in the UK 18 years or over, except:

4.1.1. residents of Northern Ireland;

4.1.2. employees of the Promoter or its holding or subsidiary companies;

4.1.3. employees of agents or suppliers of the Promoter or its holding or subsidiary companies, who are professionally connected with the promotion or its administration; or

4.1.4. members of the immediate families or households of 4.1.2 and 4.1.3 above.

4.2. In entering the promotion, you confirm that you are eligible to do so and eligible to claim the prize. The Promoter may require you to provide proof that you are eligible to enter the promotion.

4.3. The Promoter will not accept promotion entries that are:

4.3.1. automatically generated by computer;

4.3.2. completed by third parties or in bulk;

4.3.3. illegible, have been altered, reconstructed, forged or tampered with;

4.3.4. photocopies and not originals; or

4.3.5. incomplete.

4.4. The Promoter reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the prize promotion.

4.5. Promotion entries cannot be returned.

 

5. The prize

5.1. The prizes are:

 

5.1.1. Australia trip;

Trip for 2 people as follows:

- Two flights to Australia and back in economy class, including taxes and fees, from an airport in the United Kingdom.

- At least 13 overnight stays in various hotels in Australia, of which at least one overnight stay at the QT Hotel in Melbourne https://www.qthotelsandresorts.com/melbourne/ and one overnight stay at the Silky Oaks Lodge in Mossman http://www.silkyoakslodge.com.au/ (or equivalent if not available)

- Meals are not included in the prize.

- Travel regions on this trip include Melbourne, Sydney and Cairns.

- At least one adventure event according to the trip organiser’s catalogue

- The prize includes at least two domestic flights, including taxes and fees.

- In every city, transfers from the airport to the hotel and back

- In the Cairns region, a rental car included in the prize is available for at least three days.

- Travel organisation via tour operator TMC Reisen, Nelkenweg 15, Grosskarolinenfeld, Germany

It is the sole responsibility of the winner and his or her companion to obtain a valid visa and permit to enter Australia. Should entering the country not be possible due to visa or other entry conditions which the winner cannot fulfil, the trip will be forfeit.

If Robbie Williams continues his The Heavy Entertainment Show Tour 2017 to Australia, the winner is entitled to two regular concert tickets but not to a separate trip. If winners of the trip to Australia are not able to travel at the time a Robbie Williams concert is scheduled in Australia, whilst the concert tickets will still be provided, no additional trip to the concert is available or will be organised. The trip to Australia must be redeemed by 30 November 2018.

 

5.1.2. London city trip;

Date of trip: arrival 22 June 2017/departure 25 June 2017

Trip for two people as follows:

- Two flights to London and back in economy class, including taxes and fees, from an airport in the United Kingdom.

- Three overnight stays including breakfast at the Grange Tower Bridge***** Hotel https://www.grangehotels.com/hotels-london/grange-tower-bridge/about-this-hotel/

- Private airport transfer from and to the airport in London

- Speed boat tour (duration 75 minutes) on the River Thames

- Pocket money in the amount of EUR 250

- One-day travel card for two people for complimentary use of public transportation

- Two regular concert tickets for The Heavy Entertainment Show Tour 2017 by Robbie Williams at London’s Q.E. Olympic Park Stadium on 23.06.2017

- Travel organisation via tour operator TMC Reisen, Nelkenweg 15, Grosskarolinenfeld, Germany

 

5.1.3. Paris city trip;

Date of trip: Arrival 29 June 2017/departure 2 July 2017

Trip for two people as follows:

- Two flights to Paris and back in economy class, including taxes and fees, from an airport in the United Kingdom.

- Private airport transfer from and to Paris Charles de Gaulle Airport

- Three overnight stays including breakfast at the Hotel Beauchamps Champs Elysées**** http://www.hotelbeauchamps.com/

- Enter the Catacombs of Paris without having to queue

- Feriée show at the Moulin Rouge with Belle Epoque dinner

- Pocket money in the amount of EUR 250; city tax must be paid directly on the spot

- Two regular concert tickets for The Heavy Entertainment Show Tour 2017 by Robbie Williams at Stade de France, Paris, on 01.07.2017

- Transfer to and from the Robbie Williams concert at Stade de France

- Travel organisation via tour operator TMC Reisen, Nelkenweg 15, Grosskarolinenfeld, Germany

 

5.1.4. Berlin city trip;

Date of trip: Arrival 23.07.2017/departure 26.07.2017

Trip for two people as follows:

- Two flights to Berlin and back in economy class, including taxes and fees, from an airport in the United Kingdom.

- Private airport transfer to and from one of the two airports in Berlin

- Three overnight stays including breakfast at the hotel Titanic***** (Gendarmenmarkt) http://www.titanic.com.tr/titanicgendarmenmarktberlin

- One dinner at the restaurant of Berlinale’s top chef Tim Raue, known from the film Chef’s Table

- Guided city tour including a visit to the Television Tower, walk up to the French Cathedral and visit to the Reichstag building, as well as a tasting of the legendary Currywurst, a sausage served with ketchup and curry powder, at Konnopke’s. This is followed by a visit to the Badeschiff, a swimming pool floating on a river, including entrance fee and one beverage per person (two beverages).

- Helicopter ride above Berlin (duration: approximately 45 minutes). If bad weather does not permit the helicopter trip, the winner will receive a voucher for two persons valid for a year.

- Pocket money in the amount of EUR 250

- Two regular concert tickets for The Heavy Entertainment Show Tour 2017 by Robbie Williams on the Waldbühne stage in Berlin on 25.07.2017

- Berlin WelcomeCard for use of public transportation for two persons, valid for 48 hours

- Travel organisation via tour operator TMC Reisen, Nelkenweg 15, Grosskarolinenfeld, Germany

 

5.1.5. Vienna city trip;

Date of trip: Arrival 25.08.2017/departure 27.08.2017

Trip for two people as follows:

- Two flights to Vienna and back in economy class, including taxes and fees, from an airport in the United Kingdom.

- Private airport transfer from and to the airport in Vienna

- Two overnight stays in the garden suite including breakfast at the design hotel Das Triest***** https://www.dastriest.at/

- Private candlelight dinner on the Giant Ferris Wheel

- Two-hour hot-rod tour of Vienna

- Pocket money in the amount of EUR 250

- Vienna City Card for complimentary use of public transportation, valid for two persons for two days

- Two regular concert tickets for The Heavy Entertainment Show Tour 2017 by Robbie Williams at Vienna’s Ernst Happel Stadium on 26.08.2017

- Travel organisation via tour operator TMC Reisen, Nelkenweg 15, Grosskarolinenfeld, Germany

 

5.1.6. Zurich city trip;

Date of trip: Arrival 01.09.2017/departure 03.09.2017

Trip for two people as follows:

- Two flights to Zurich and back in economy class, including taxes and fees, from an airport in the United Kingdom.

- Private airport transfer from and to Zurich Airport

- Two overnight stays including breakfast at the Hotel Ambassador à L‘Opéra - http://www.ambassadorhotel.ch/

- One bottle of Champagne with appetisers at the Hotel Ambassador à L’Opéra****

- Helicopter ride above Zurich and vicinity with view of the Swiss Alps, weather permitting (duration: approximately 30 minutes). If bad weather does not permit the helicopter trip, the winner will receive a voucher for two persons valid for a year.

- Pocket money in the amount of EUR 250

- Two regular concert tickets for The Heavy Entertainment Show Tour 2017 by Robbie Williams at Zurich Letzigrund on 02.09.2017

- ZürichCARD for use of public transportation for two persons, valid for 24 hours

- Travel organisation via tour operator TMC Reisen, Nelkenweg 15, Grosskarolinenfeld, Germany

 

5.1.7. Robbie Williams tickets;

Each participant has a chance of winning two of a total of 192 regular concert tickets for a Robbie Williams The Heavy Entertainment Show Tour 2017 concert in the UK. The UK dates are:

- Manchester Etihad Stadium, Manchester, on 2 June 2017

- Manchester Etihad Stadium, Manchester, on 3 June 2017

- London Q.E. Olympic Park Stadium, London, on 23 June 2017

 

5.2. All prizes are subject to availability. There is no cash alternative for the prizes.

5.3. The prizes are not negotiable or transferable.

 

6. Winner announcement

6.1. The winner of the main prize, the trip to Australia, will be notified by e-mail using the email address provided with the promotion entry in the calendar week following the applicable Closing Date. Winners must accept the prize via e-mail within seven calendar days of the e-mail notification. If no contact can be established within those seven calendar days, and the winner does not accept the prize, another winner will be drawn. The above procedure will be repeated with the alternative winner. If the prize remains unclaimed then, the prize is forfeit and no other winner will be drawn.

6.2. The winners of city trip prizes will be notified by e-mail using the email address provided with the promotion entry on the day following the applicable Closing Dates. Winners must accept the prize via e-mail within 72 hours of the e-mail notification. If no contact can be established within that 72 hours and the winner does not accept the prize, another winner will be drawn. The above procedure will be repeated with the alternative winner. The alternative winners must accept the prize via e-mail within 48 hours of the e-mail notification. If the prize remains unclaimed then, the prize is forfeit and no other winner will be drawn.

6.3. The winners of Robbie Williams tickets prizes will be notified exclusively by e-mail using the email address provided with the promotion entry on the day following the applicable Closing Date. The tickets will be sent to the winner by TNT within 10 days from the e-mail notification at the latest.

6.4. The Promoter does not accept any responsibility if you are not able to take up the prize. If any of the Robbie Williams concerts will be cancelled or postponed, the winners cannot raise a claim for compensation. If the winners of the city trips or the trip to Australia are not able to participate on their trips for any reason, they cannot raise a claim for compensation. If any part of the city trips or the trip to Australia cannot take place due to “force majeure”, terror or other unforeseeable events, the winners are not eligible for compensation.

6.5. The Promoter will send the name and county of the winner to anyone who writes within one month after the Closing Date of the promotion requesting details of the winner and who encloses a self-addressed envelope to the address set out in clause 1 OR at the offices of the Promoter at the address set out in clause 1 from the Announcement Date for a period of 30 days.

 

7. Limitation of liability

Insofar as is permitted by law, the Promoter, its agents or distributors will not in any circumstances be responsible or liable to compensate the winner or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the prize except where it is caused by the negligence of the Promoter, its agents or distributors or that of their employees. Your statutory rights are not affected.

 

8. Ownership of promotion entries and intellectual property rights

8.1. All promotion entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned OR The Promoter does not claim any rights of ownership in your promotion entry.

8.2. By submitting your promotion entry and any accompanying material, you agree to:

8.2.1. assign to the Promoter all your intellectual property rights with full title guarantee; and

8.2.2. waive all moral rights, in and to your promotion entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

 

9. Data protection and publicity

9.1. If you are the winner of the promotion, you agree that the Promoter may use your name, image and town or county of residence to announce the winner of this promotion and for any other reasonable and related promotional purposes. The winners of the city trips and the trip to Australia are asked to send photos and a little report of their #royalmoments to info@cafe-royal.com after their trips. They need to ensure that they hold all image copyrights for any imagery submitted to Café Royal/Delica. For all images which will be published on social media channels or websites of Café Royal/Delica the winner will receive a voucher with a value of £80 for the online shop cafe-royal.com.

9.2. You further agree to participate in any reasonable publicity required by the Promoter.

9.3. By entering the promotion, you agree that any personal information provided by you with the promotion entry may be held and used only by the Promoter or its agents and suppliers to administer the promotion.

Please contact online@delica.ch if you would like us to contact you by electronic means (email or SMS) with information about goods and services that we feel may be of interest to you.

 

10.

Please contact online@delica.ch if you would like us [OR do not want us] to contact you by telephone or post with information about goods and services that we feel may be of interest to you.

Please contact online@delica.ch if you are happy for [OR do not want] us to disclose your personal data to selected third parties so that they can provide you with information about their goods or services.

Delica AG will not use the data gathered for anything other than the purpose of this competition and all information will be destroyed once the competition is over.

 

11. General

11.1. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the promotion.

11.2. The Promoter reserves the right to hold void, suspend, cancel, or amend the prize promotion where it becomes necessary to do so.

11.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.